Terms and Conditions

0001047091, NIP. 8831877253, REGON. 525837094; share capital. PLN 5,000.00; e-mail. merlado@merlado.com; tel.. +48 784 098 005.

0001108595, NIP. 8272339515, REGON. 528769631; share capital. PLN 5,000.00; e-mail. banzeo@banzeo.com; tel.. +48 784 098 005; customer service. +48 535 028 700.

8271002570, REGON. 005261550, e-mail. sorsell@sorsell.pl

Magdalena Lisiecka Hosting provides technical and hosting services for the platform. It is not a seller of products, does not conduct sales on the Merlado platform, and is not a party to sales contracts concluded with customers. It may have technical access to personal data, as it provides the infrastructure, hosting, technical maintenance, security, and operational continuity of the platform.

In the current version of the platform, the customer purchases products from Banzeo Sp. z o.o., unless a different seller is explicitly indicated for a specific offer. Banzeo Sp. z o.o. is responsible for order processing, payment, invoicing, delivery, complaints, returns, and customer contact.

The Merlado platform may allow for the creation of a customer account. The account can be used to place orders, check purchase history, manage contact details, and handle returns and complaints. If guest checkout is available, the customer may place an order without creating an account. The customer should provide accurate and up-to-date information and must not share their login and password with others.

Orders can be placed via the Merlado platform. The customer selects a product, adds it to the cart, provides the details necessary to fulfill the order, chooses a delivery and payment method, accepts the terms and conditions, and confirms the order. After placing the order, the customer should receive a confirmation at the provided email address.

If the order cannot be fulfilled, Banzeo Sp. z o.o. will contact the customer. Inability to fulfill the order may result from, among other things, product unavailability, a technical error, a change in availability, a payment issue, or a logistical problem.

Product prices listed on the Merlado platform are gross prices. The product price does not always include delivery costs. Delivery costs should be visible before an order is placed. Customers may purchase as private individuals or as businesses. When purchasing as a business, the customer should provide the details required for issuing a VAT invoice.

The currently available payment methods are displayed when placing an order. The platform may support various payment methods, particularly online payments. Payments for orders are accepted by Banzeo Sp. z o.o. if Banzeo Sp. z o.o. is the seller of the given product.

A VAT invoice is issued by Banzeo Sp. z o.o. if Banzeo Sp. z o.o. is the seller of the product in question. A customer wishing to receive an invoice issued to a company should provide the correct company details, including the company name, address, and tax identification number (NIP).

Delivery is organized by Banzeo Sp. z o.o. Products may be shipped from various warehouses, depending on the product type, availability, dimensions, and logistical conditions. Currently available delivery options are displayed when placing an order.

Delivery may be carried out via courier, parcel locker, pallet shipment, or another method specified at the time of the order, among others. Deliveries may be handled by various carriers, such as InPost, DPD, DHL, GLS, FedEx, or other logistics operators.

The standard order processing time is up to 3 business days, unless a different timeframe is specified for the product. Large-format items, such as furniture or large pieces of equipment, may be subject to specific delivery schedules, costs, and methods.

The customer should inspect the shipment upon delivery, especially if the product is large, heavy, fragile, or delivered on a pallet. If the shipment is visibly damaged, the customer should, if possible, draw up a damage report with the carrier and contact the Merlado support team at banzeo@banzeo.com.

The consumer has the right to withdraw from a distance contract within 14 days without giving a reason. This period generally begins on the day the product is received. To initiate a return, the customer should write to banzeo@banzeo.com.

Once the return has been reported, Banzeo Sp. z o.o. will provide the customer with the correct warehouse address for the product return. The customer should not send the product to an arbitrary address or without first contacting customer service.

The customer bears the cost of returning the product, unless applicable law, a decision by Banzeo Sp. z o.o., or individual arrangements state otherwise. Large-sized products may be subject to specific return costs, as they cannot always be returned via standard parcel services.

Following an effective withdrawal from the contract, the payment will be refunded in accordance with applicable regulations. As a general rule, the refund will be made using the same method the customer used to pay for the order, unless the parties agree on a different form of reimbursement.

Some products on the Merlado platform may be large, heavy, or require special delivery. This applies particularly to furniture, large home furnishings, and products delivered on pallets. Such products may have specific delivery times, costs, and methods, as well as specific return costs.

If the product is manufactured according to the customer's specifications or to their individual order, the right of withdrawal may be limited in accordance with applicable law. This applies in particular to non-prefabricated products made according to the customer's choice or intended to meet their individual needs.

Complaints are handled by Banzeo Sp. z o.o. You can submit a complaint to the email address banzeo@banzeo.com. When submitting a complaint, it is helpful to include your full name, order number, product name, a description of the issue, photos or other materials illustrating the problem, and your preferred resolution.

Banzeo Sp. z o.o. may request additional information or photographs from the customer, or ask them to return the product to the appropriate warehouse. The address for returning the product in connection with a complaint will be provided to the customer after they contact customer service. Complaints are processed in accordance with regulations regarding the conformity of goods with the contract.

If the product comes with a manufacturer's warranty, the customer may also exercise their rights under that warranty. The warranty does not limit the customer's statutory rights, particularly those relating to claims made against the seller.

Personal data is processed in accordance with the Merlado platform’s Privacy Policy. Merlado Sp. z o.o. is the data controller for platform-related data, such as customer accounts, forms, newsletters, cookies, analytics, user and seller registrations, and platform-related communications.

Banzeo Sp. z o.o. is the controller of sales and operational data, such as orders, payments, deliveries, complaints, returns, invoices, and customer service. Magdalena Lisiecka Hosting may have technical access to personal data in its capacity as a hosting and infrastructure provider.

The Merlado platform may use cookies, contact forms, submission forms, a newsletter, and tools for analytics and communication support, including chat or AI chat. Chat or AI chat does not replace the official process for handling complaints, returns, or contract withdrawals. For formal matters, the customer should write to banzeo@banzeo.com.

In the future, the Merlado platform may enable the sale of products by third-party sellers or commercial partners. If a seller other than Banzeo Sp. z o.o. is indicated for a specific offer, the customer will be informed of this in the offer details, in the shopping cart, or in the order confirmation. In the current version of the platform, unless otherwise indicated for a product, the seller is Banzeo Sp. z o.o.

For matters regarding orders, deliveries, payments, complaints, and returns, the customer should contact Banzeo Sp. z o.o. at banzeo@banzeo.com or by phone at +48 535 028 700. For matters concerning the platform, the brand, or the operation of the service, Merlado Sp. z o.o. may be contacted at merlado@merlado.com. Matters not covered herein are governed by applicable Polish law.